Security

Data transmission with our Home Banking is protected through 128-bit SSL (AES 256-bit compatible) encryption, the standard protocol for establishing a secure communication channel to prevent the interception of confidential information traveling over the Internet.
To ensure that protection is enabled, you should check that the "closed padlock" icon is always present at the top of the Microsoft Edge/Chrome/Firefox browser window (address bar), which is a guarantee of the authenticity of the site and the protection of transmitted information.

The service uses a combined system of access codes (User Code and password) chosen at the "first login stage" and, to increase the level of security, at the account "opening stage" you are asked for a security PIN Code, set by you, to be used to access the service and confirm payment services.

In order to create and manage your password properly and securely and avoid access by unauthorized persons, here are some simple rules:

choose a password that has a minimum length of 10 characters and a maximum of 64 characters; include at least one number, one uppercase letter, one lowercase letter, and one special character

do not include easily guessed codes/words such as your user code, registration email, first or last name, date of birth, or names of family members etc.

change your password frequently (at least every 90 days), and in any case whenever you have the slightest doubt that someone, fraudulently, has become aware of it, making sure to choose a password that is different from the last 10 entered (the Home Banking system stores them and does not allow you to reuse them)

choose a different password from those you normally use for other Internet services (e-mail, social networking, e-commerce, etc.)

You can decide to change your password and your Pin Code, at any time, independently, confidentially, and free of charge, within the Personal Area of your Home Banking/Mobile App.

More generally, to ensure that your credentials (User Code, Password and Pin Code) are more secure, remember to:

not disseminate them through communication tools (social networks, e-mail, telephone, etc.)

not communicate them to friends, acquaintances, or any customer care workers

before you log into the Home Banking site, check and possibly disable the "auto-save" function

keep the codes carefully, so as to prevent others from learning about them, avoiding, as far as possible, writing them down on paper or on your devices (PCs, tablets, smartphones, etc.), making sure to store them, if necessary, in different places and in any case not accessible by people not authorized by you

protect the devices from which you access the Bank's portal, or in which you use its official Mobile App, with a locking method that involves entering a PIN, a sign, or biometric recognition (Face ID or fingerprint) for unlocking

If you lose your access codes or have them stolen, contact Banca Progetto Customer Care immediately at the toll-free number 800.970.663. For additional ways to communicate with Customer Care, For further methods of communication with Customer Care, consult the Contact section of the website and the Contractual Conditions relating to the specific Service subscribed to.

The Bank has set up an "SMS/E-mail Alert" security service. A text message or e-mail will alert you by sending you a message when the account is accessed or transactions are made.

To further protect your security, our Home Banking provides a maximum idle time of about 20 minutes, after which the system automatically terminates the connection.

The Home Banking service requires that access (or access attempts) and transactions made are constantly monitored, so that the Bank can intervene promptly in case abnormal situations or fraud attempts occur. In case of any anomalies or suspicious incidents during your payment sessions, contact our Customer Care immediately. For added security, before accessing Home Banking services and making payments, always type the Bank's address directly into your browser's navigation bar and avoid reusing previous links. Our Home Banking service is secure but we also need your cooperation to keep your information safe!

Learn about current scam campaigns and security issues by reading the handbook of ABI (the Italian Banking Association) on how to operate safely online and on digital identity theft

In order to securely navigate the Bank's website, it is necessary for the Customer to have the following: Network access via Internet Service Provider and modem (min. 56.6 Kbps) Browser: Chrome, Safari, Firefox and Microsoft Edge. In the case of browsers with an earlier version than recommended, download the updated version from the manufacturer's site (Google, Apple, Mozilla, and Microsoft) Applications and plug-ins: Acrobat Reader 4.0 (or higher), Media Player Resolution: site optimized for 1024×768 resolution

If you receive suspicious emails, text messages, or calls referring to your relationship with Banca Progetto, please contact Customer Care yourself to report the incident at the toll-free number 800.970.663.

The Bank is responsible for the proper execution of payment transactions performed by the Customer and for taking all appropriate precautions to ensure the confidentiality of the information processed in the provision of the Services (as governed in the Payment Services Framework Agreement and more generally, in the Agreement). The Bank shall not be liable in cases of non-performance, even to a partial extent, of the Payment Services, if this is due to a fortuitous event or force majeure including strike action by the Bank's staff as well as in cases of failure to fulfill its obligations due to the application of national or EU regulations or laws or to fulfill obligations imposed on it by orders issued by the Public Authority. The Bank is not liable in cases of gross negligence and willful misconduct by the Customer. The Client is obliged to observe on its part, with due diligence, all the obligations laid down by the Bank having regard to the content of the individual rules governing the various Payment Services as well as the Direct Banking Service. This is particularly with regard to confidentiality and proper use of both access Codes (User Code, password, Pin Code) and the hardware or software designed to generate or receive these codes (e.g., physical or virtual tokens). The Customer is obliged to take all possible precautions aimed at ensuring the secure use of the hardware it uses to issue instructions to the Bank or to make use of the Services made available by the Bank. For example, the Customer must install and update at his or her own expense software with antivirus and anti-malware features as well as protection of his or her identity, data and personal information. The Bank assumes no liability for non-receipt or late receipt of instructions due to any transmission and computer problems - such as viruses, bugs, trojans, unavailability of mail service, hacker attacks, unavailability of telephone lines due to maintenance work or vandalism and terrorist attacks, etc. - or to strike action by telephone operators and e-mail and Internet service providers. However, the exclusions of liability already provided for in the Agreement remain unaffected.